Not a checkbox catalog. Every capability below tells you what it does, the business outcome it creates and how a team actually uses it.
Lead → Qualified → Proposal → Won/Lost → Customer with value, owner, source, probability and forecasting.
Turn every WhatsApp conversation into a trackable revenue opportunity.
Create a deal, set its stage/value, assign an owner, then move it across the Kanban as it progresses.
Split-view conversations, notes, mentions, saved views, snooze, resolve/reopen, SLA timers and customer timeline.
Give every agent context without asking customers to repeat themselves.
Open a conversation, add an internal note or mention, assign it, snooze it and resolve it when done.
Suggested replies, professional rewrites, summaries, intent, sentiment, next action, follow-ups, translation and customer Q&A.
Make human agents faster while keeping the human in control.
Open any conversation and ask Copilot to draft, summarize, translate or recommend the next move.
Instructions, personality, goals, knowledge, tools, escalation, business hours, confidence thresholds, playground, simulator and version rollback.
Ship controlled AI agents without rebuilding them in code.
Configure an agent, test it in the simulator, publish a version and roll back if needed.
Qualify leads, collect budget/requirements, recommend products, generate quotes, book appointments, create orders and hand off when confidence is low.
Let AI move prospects toward a purchase instead of only answering FAQs.
Define sales rules, connect your catalog and let the agent qualify, quote and hand off.
Trigger → Condition → AI → Wait → Message → Branch → Assign → Tag → Update CRM → Webhook, with retries and error branches.
Build lifecycle automation visually without stitching together separate tools.
Drag nodes onto a canvas, connect conditions and publish the journey.
Track Ad → WhatsApp → Lead → Appointment → Order → Revenue plus CPL, CPQL, CPA, CPS, ROAS and revenue by agent/number/source.
Finally answer exactly how much WhatsApp generated.
Connect campaign sources, capture conversion events and read revenue by campaign or agent.
One profile for contacts, tags, attributes, conversations, orders, carts, appointments, campaigns, source, score, sentiment, memory, notes and LTV.
Give agents the whole customer story in one place.
Open a contact and use the timeline, attributes and activity panels to act with context.
Test conversations against accuracy, hallucination rate, latency, tool success, escalation, conversion and CSAT; compare agent versions.
Turn AI improvement into measurable engineering instead of guesswork.
Upload test cases, run evaluations and compare v1 versus v2 before publishing.
Ingest PDF, DOCX, website pages, sitemap, FAQs, URLs, Drive, Notion, CSV, product catalogs and help centers with re-indexing.
Keep answers grounded in the business knowledge that actually changes.
Connect sources, index them, inspect freshness and re-index when content changes.
Floating website assistant with site knowledge, lead capture, handoff, WhatsApp transfer, appointments and recommendations.
Convert website traffic into conversations and qualified leads 24/7.
Install the widget, select its knowledge sources and configure lead/handoff actions.
Abandoned cart, payment reminders, order confirmation, shipping updates, delivery reminders, reviews, reorder, cross-sell, upsell and win-back.
Recover revenue that would otherwise disappear after checkout hesitation.
Connect your store, define recovery windows and let automated journeys trigger at each event.
Coordinate WhatsApp, SMS, Email, Instagram and Messenger with fallback and unread/failed rules.
Stop treating channels as separate silos.
Add channels to a journey and set fallback conditions such as WhatsApp failed → SMS.
Automatically classify new leads, hot leads, active customers, VIPs, churn risk, dormant and repeat buyers, then trigger campaigns.
Keep the right customers moving at the right moment.
Define lifecycle rules, map each state to an action and monitor transitions.
Predict inactivity risk and trigger follow-up, agent alerts, retention offers and campaigns.
Act before valuable customers disappear.
Choose a churn window, let the model score contacts and attach a retention workflow.
Trials, upgrade/downgrade, billing portal, subscription history, invoices, failed-payment recovery, grace periods, add-ons, top-ups, coupons and referrals.
Operate your own SaaS economics from the same control plane.
Configure plans, entitlements, billing rules and automated failed-payment handling.
Custom branding/domain/logo/email, reseller dashboard, sub-accounts, reseller pricing, usage limits and commission reporting.
Turn your platform into a product your partners can resell.
Create a reseller account, apply branding, set limits/pricing and track commissions.
Marketplace for integrations, chatbot nodes, AI tools, webhook actions, CRM connectors and custom actions.
Extend the platform without waiting for every integration to be built internally.
Publish an integration/action package and let workspaces install it with permissions.
API playground, test mode, logs, webhook replay, request inspector, documentation, key scopes and rate-limit dashboard.
Give developers a safe place to build before touching production.
Create a scoped test key, send requests in the playground and replay webhooks from logs.
Messages/sec, active chats, AI latency, failed messages, queue depth, agent availability, campaign progress, API health and WhatsApp connection health.
See operational risk before customers feel it.
Pin live metrics to the operations screen and drill into an alert when a threshold is crossed.